Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What makes Mark Henry jewelry unique?
We specialize in rare gemstones, most notably exotic Alexandrite. Each piece is handcrafted with precision, combining world-class artistry with the finest ethically sourced materials.
Do you offer complimentary shipping?
Yes, we provide free insured ground shipping on all domestic orders within the United States. Expedited shipping options are available at checkout for an additional fee.
What is your return policy?
We offer a 14-day return period for a full refund or exchange, provided the item is in its original, unworn condition with all security tags and original packaging intact.
Can I request a custom jewelry design?
Absolutely. Our master jewelers work closely with clients to create bespoke pieces. Please contact our concierge team to begin the consultation process for your custom creation.
How should I care for my jewelry?
To maintain brilliance, clean your jewelry with a soft brush and mild soap in warm water. We recommend annual professional inspections and avoiding contact with harsh chemicals or perfumes.
Do you provide certificates of authenticity?
Yes, all our significant gemstone pieces come with a certificate of authenticity or a third-party laboratory report (such as GIA) to verify the quality and origin of the stones.